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Shipping & Returns

Shipping Policy

​At deliver24X7, we’re committed to delivering your groceries quickly and efficiently. Here’s everything you need to know about our shipping policies:

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1. Shipping Areas

We currently offer delivery in select areas. Please visit our website to check availability in your location.​

2. Delivery Options

  • Standard Delivery : We are committed to quickly and fastest delivery in 15-45 Minutes.

3. Shipping Fees

  • Standard delivery fees start at Rs. 25.

  • Free delivery is available for orders over Rs 200.

4. Delivery Window

We aim to deliver within the selected time frame. If unforeseen circumstances arise, we will notify you as soon as possible.

5. Packaging

We use eco-friendly packaging materials to keep your groceries safe and fresh during transit.

6. Delivery Issues

If there are any issues with your delivery (e.g., missing items, damaged goods), please contact our customer support team within 24 hours, and we will resolve the issue promptly.

7. Customer Support

For any questions or concerns regarding shipping, feel free to reach out to our customer support team. We’re here to help!

Thank you for choosing deliver24X7 ! We appreciate your business and look forward to serving you.

Return & Exchange Policy

At deliver24X7, we strive to provide you with the best products and service. If you’re not completely satisfied with your order, our return policy is designed to ensure a smooth process.

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1. Eligibility for Returns

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, please notify us within 2 hours of delivery for a full refund or exchange.

  • Perishable Goods: Due to health and safety regulations, we cannot accept returns on perishable items (e.g., fresh produce, dairy etc). However, if there’s an issue, please contact us for assistance.

2. Return Process

  • To initiate a return, please contact our customer support team via email or phone. Provide your order number and details about the issue.

  • For eligible returns, we may arrange for a pickup of the item, or you may need to return it to our designated location.

3. Refunds

  • Once we receive the returned item (if applicable) and verify the issue, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

4. Exchanges

  • If you would like to exchange an item, please contact us, and we will guide you through the process based on availability.

5. Non-Returnable Items

  • Please note that certain items, such as opened groceries, cannot be returned for hygiene reasons. Always check your order upon delivery.

6. Customer Support

  • If you have any questions or concerns about your return, feel free to reach out to our customer support team. We’re here to help!

Thank you for choosing deliver24X7 ! Your satisfaction is our top priority.

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